Multi-Unit Franchising Personnel Management Articles

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Hiring Accountability: Take Advantage of Today's Talent--But Do It Right

SEP. 14, 2009 08:00:00 AM | BY MEL KLEIMAN

I just returned from the Multi-Unit Franchising Conference in Las Vegas and, compared with the other industry conferences I've addressed so far this year, it was a welcome breath of fresh air. At other industry group presentations this year, attendance numbers were off (one conference was even cancelled at a tremendous cost to the organizer) and the prevailing mood at all of them could best be characterized as an oppressive atmosphere of economic uncertainty and pessimistic forecasts. Not so with the Multi-Unit Franchising Conference group of movers and shakers.

And the Answers Are...

FEB. 18, 2009 08:00:00 AM | BY MEL KLEIMAN

As you may recall, in my last column I asked if the hiring managers in your organization know the answers to the 15 questions that make all the difference between success and failure in recruiting, selecting, and retaining the best employees. Here now are the answers.

"Managering" to Success: Unit-Level Managers Play A Critical Role In Growth

FEB. 02, 2009 08:00:00 AM | MEL KLEIMAN

When you have only one location, it's pretty easy to work both in your business as well as on it.

When you have two locations, most often it's still doable--you can manage it. Almost without exception, however, when you get to three or more locations, you'll find yourself stretched way past your limits. You will be so busy working in your business that you won't have any time to work on it, and that's a recipe for disaster. When the disasters start piling up, it's past time to recruit the unit-level managers (ULMs) you need to keep things running smoothly and help you grow your business.

Putting Business Coaching to the Test

DEC. 15, 2008 08:00:00 AM | EDDY GOLDBERG

In these tight economic times, many multi-unit franchisees and area developers are focusing less on continuing the remarkable unit growth they've enjoyed for the past five years, and more on improving performance at their existing units. As consumer spending drops, savvy franchisees see increased royalty streams as a more attractive prospect than spending long hours with struggling franchisees, or worse, shuttering failing ones as the U.S. economy continues to sputter.

Automated Assistance: Employee Scheduling Systems Optimize Scheduling, Cut Turnover, Reduce Costs

OCT. 06, 2008 08:00:00 AM | BY MEL KLEIMAN

While there are many good reasons to implement an automated employee scheduling system (two of the more obvious being to control labor costs and improve customer service), few employers realize that there are two additional important benefits to be realized.

Are You Tough Enough: Does Your Company Know How To Hire Right?

SEP. 27, 2008 08:00:00 AM | BY MEL KLEIMAN

Everywhere you look jobs are being replaced by new technologies and automated systems.

We book our own airline tickets online. We fill our own gas tanks and pay at the pump. Touch screens at the neighborhood deli allow us to punch in our sandwich and beverage order. We can pick up a rental car and check into and out of a hotel without ever interacting with any of the providing business concern's employees. And don't even get me started on automated voice call-directing systems.

Branching Out: Expansion-Minded New York Area Operator Adds Dunkin' Donuts

AUG. 13, 2008 08:00:00 AM | BY KERRY PIPES

When we visited with Hank Huth last year, the franchising veteran was keeping busy overseeing his 23 Blockbuster Video locations and 7 Palm Beach Tan units. He had an eye on expanding his Palm Beach Tan portfolio and he did just that in 2007, adding 3 more and winning the company's 2007 Developer of the Year Award. But that's not all he's been busy developing.

Unlimited Earning Potential: Building Business People From Scratch At Aaron's

FEB. 13, 2007 08:00:00 AM | BY EDDY GOLDBERG

That's the pitch people get when applying for a job at Aaron's Rents. But it won't be an easy year, says Todd Evans, vice president of franchising for Aaron's Sales and Lease Ownership division.

In Praise of Flex-Time

FEB. 13, 2007 08:00:00 AM | BY THOM WINNINGER

One of the biggest concerns for franchisees is attracting, hiring, and retaining quality employees. And one of the biggest concerns for working Americans is balancing the competing demands of home and work. For franchise owners willing to be creative, this represents a tremendous opportunity.

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