Multi-Unit Franchising Personnel Management Articles

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Hiring Entrepreneurs: A Case Study of Hiring the Spirit of Success

AUG. 27, 2010 10:00:00 AM | BY KERRY PIPES

As we continue to mine Dave Melton's book, <i>Hire the American Dream,</i> I thought it would be interesting to highlight a case study that demonstrates just how successful smart hiring can be. Here Melton describes his experience hiring an immigrant.

Resource Management: Four Case Studies: Putting the Lid on Rising Employee Costs

MAY. 10, 2010 08:00:00 AM | BY KERRY PIPES

Businesses spend an average of $28.87 per hour for each employee, according to recent figures from the U.S. Department of Labor's Bureau of Labor Statistics. This figure includes salary plus benefits such as health insurance, vacation time, and workers' compensation. Overall, 69.7 percent ($20.13) goes toward salary and 30.3 percent ($8.74) to benefits, with 1.6 percent ($0.47) of that benefit percentage going to workers' comp.

Do You Have an ERRS?: Hire the Best with an Employee Referral Reward System

APR. 19, 2010 08:00:00 AM | BY MEL KLEIMAN

A couple of weeks before any speaking engagement, I distribute a 10-question survey to the meeting participants so I am well prepared to cover their most pressing concerns. One of the questions I ask is: "What is your best source for new employees?" Some of the possible answers are: "billboards, internal promotion, the Internet, job fairs, newspapers, referrals, schools, signage, and walk-ins."

In the Zone?: Spreading the Gospel of Wage-Based Tax Credits in Lean Times

MAR. 29, 2010 10:00:00 AM | BY EDDY GOLDBERG

You've cut back on as many napkins and ketchup packets as you can, reduced your maintenance costs, renegotiated with suppliers, and maximized employee efficiency (see page 68)--and margins are still razor-thin. Interested in a way to add some zeroes (000's) to those savings, without spending a dime up front? It's time to take a new look at wage-based tax credits.

Hiring Accountability: Take Advantage of Today's Talent--But Do It Right

SEP. 14, 2009 08:00:00 AM | BY MEL KLEIMAN

I just returned from the Multi-Unit Franchising Conference in Las Vegas and, compared with the other industry conferences I've addressed so far this year, it was a welcome breath of fresh air. At other industry group presentations this year, attendance numbers were off (one conference was even cancelled at a tremendous cost to the organizer) and the prevailing mood at all of them could best be characterized as an oppressive atmosphere of economic uncertainty and pessimistic forecasts. Not so with the Multi-Unit Franchising Conference group of movers and shakers.

And the Answers Are...

FEB. 18, 2009 08:00:00 AM | BY MEL KLEIMAN

As you may recall, in my last column I asked if the hiring managers in your organization know the answers to the 15 questions that make all the difference between success and failure in recruiting, selecting, and retaining the best employees. Here now are the answers.

"Managering" to Success: Unit-Level Managers Play A Critical Role In Growth

FEB. 02, 2009 08:00:00 AM | MEL KLEIMAN

When you have only one location, it's pretty easy to work both in your business as well as on it.

When you have two locations, most often it's still doable--you can manage it. Almost without exception, however, when you get to three or more locations, you'll find yourself stretched way past your limits. You will be so busy working in your business that you won't have any time to work on it, and that's a recipe for disaster. When the disasters start piling up, it's past time to recruit the unit-level managers (ULMs) you need to keep things running smoothly and help you grow your business.

Putting Business Coaching to the Test

DEC. 15, 2008 08:00:00 AM | EDDY GOLDBERG

In these tight economic times, many multi-unit franchisees and area developers are focusing less on continuing the remarkable unit growth they've enjoyed for the past five years, and more on improving performance at their existing units. As consumer spending drops, savvy franchisees see increased royalty streams as a more attractive prospect than spending long hours with struggling franchisees, or worse, shuttering failing ones as the U.S. economy continues to sputter.

Automated Assistance: Employee Scheduling Systems Optimize Scheduling, Cut Turnover, Reduce Costs

OCT. 06, 2008 08:00:00 AM | BY MEL KLEIMAN

While there are many good reasons to implement an automated employee scheduling system (two of the more obvious being to control labor costs and improve customer service), few employers realize that there are two additional important benefits to be realized.

Are You Tough Enough: Does Your Company Know How To Hire Right?

SEP. 27, 2008 08:00:00 AM | BY MEL KLEIMAN

Everywhere you look jobs are being replaced by new technologies and automated systems.

We book our own airline tickets online. We fill our own gas tanks and pay at the pump. Touch screens at the neighborhood deli allow us to punch in our sandwich and beverage order. We can pick up a rental car and check into and out of a hotel without ever interacting with any of the providing business concern's employees. And don't even get me started on automated voice call-directing systems.

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