Multi-Unit Franchising Operations Articles

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Found Money-Want It or Not?: The Payoff in Reducing Customer Service Breakdowns

JUL. 19, 2010 08:00:00 AM | BY JACK MACKEY

Multi-unit franchisees have tremendous potential to increase their current revenue and future growth simply by reducing customer service breakdowns and improving service recovery. I call this "found money" because these dollars come from existing customers.

Keeping Appearances Up: Pretax Savings Plan Can Finance Remodeling

JUL. 12, 2010 08:00:00 AM | BY JOHN GEENEN

Have you recently stayed at a branded hotel, or eaten at a franchised restaurant where the property was tired-looking and in need of an update? Was the overall experience less than expected because of the worn-out facility? On your next trip did you make a point to book a room or eat a meal at a competing brand, where the facilities and amenities were up to date? Worse yet, was the property yours?

Previously Owned: Used Equipment Saves Costs, Boosts Profits

JUL. 06, 2010 08:00:00 AM | BY KERRY PIPES

Ken Greene has a secret. When he gets ready to open a new Honest-1 Auto Care franchise unit in New York (34 now and counting), he knows how to save up to 60 percent on the cost of his equipment.

Nontraditional Locations 101: A Crash Course In Getting One Open and Making It Profitable

JUL. 01, 2010 10:00:00 AM | BY EDDY GOLDBERG

Economic realities have been harsh, lenders stingy with money, and many suburban territories unavailable or overbuilt. These are just some of the reasons a few multi-unit franchisees are turning to opportunities in nontraditional locations. Many franchises have potential in places that have not historically been franchise hotbeds, like airports, hotels, colleges, senior centers, highway rest stops, hospitals, and military bases.

Is it Time for an Operating Cost Audit?: Franchise Tenants Unite!

MAR. 11, 2010 12:00:00 PM | BY DALE WILLERTON

When was the last time you challenged a landlord or property manager about the operating expenses or common area maintenance (CAM) charges? Probably not recently or never, right? To clarify, operating costs are the day-to-day management and maintenance expenses charged to the tenant; examples include asphalt repairs, snow removal, property insurance, and so on. Franchise tenants pay a proportionate share of these costs based on the space they occupy. Therefore, if a franchise tenant occupies 12 percent of a building, he or she will pay for 12 percent of the operating costs. Paying by this said ratio is the industry standard but, of course, there are deviations for special circumstances like free-standing buildings and so on.

Should I Stay or Should I Go?: Developing a Successful Transition Strategy

OCT. 26, 2009 08:00:00 AM | BY EDDY GOLDBERG

You've worked hard to build your multi-unit franchise business, and now it's time to step back--not only from the day-to-day operations, but perhaps from the business itself. Is it time to let go? Can you? Will the business continue without you?

Avoiding the Big Five: The Five Biggest Mistakes Franchise Organizations Make

MAY. 11, 2009 08:00:00 AM | BY MEL KLEIMAN

Just to let you know where I'm coming from when I talk about the five biggest mistakes I see franchisors making in today's tough economic times, I've been plying my trade for more than 20 years now, and well over 50 percent of my clients have been among the nation's foremost franchise organizations. I've been in the trenches with them during all kinds of economic scenarios--inflation, recession, expansion, steady-as-she-goes, and a couple of booms and busts.

Taking the Crunch Out of Crime: Reducing Retail Loss In An Economic Downturn

MAR. 09, 2009 08:00:00 AM | BY ROLLIE TRAYTE AND GARY WIDMAN

There may be some lag time, but experts note that every recession since the 1950s--with its rising unemployment and weakened economy--has been tied to an increase in crime, most notably property crimes and robbery.

What Do You Know?: Share Your Customer Intelligence With Your Team

FEB. 11, 2009 08:00:00 AM | BY JACK MACKEY

I have a suggestion that will raise your odds of winning--and it won't cost you any money. To clarify what I mean by improving your probability of winning, let me contrast that with an example of winning by chance.

Now That's Alarming!: Safeguarding Your Employees And Premises

DEC. 03, 2008 09:00:00 AM | BY ROLLIE TRAYTE WITH GARY WIDMAN

In our previous column, we covered the first two elements of security and loss prevention when setting up a new business: site selection and employee screening. This issue we look at alarm systems.

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